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Frequently Asked Questions

How long will it take to get installed?

Installation booking time can take one to two weeks, depending on availability within our scheduling process.

How long does installation take?

Installation can take between 30 minutes to and hour to complete installation in your home.

What do I do if I want to upgrade?

To upgrade your internet package please email your upgrade query to sales@infraplex.net and our sales team will contact you to assist with the requirements and procedure to upgrade.

I have fibre in my area, how do I get connected?

Call 010 590 8856 or email sales@infraplex.net, our sales team can then check your feasibility and recommend the best coverage packages for you.

How do I update my personal details?

To update your personal details on your Infraplex contact, please email the changes of your personal information to sales@infraplex.net and our sales team will amend your contract information.

I am moving, what do I do to reconnect my fibre internet?

Email sales@infraplex.net informing Infraplex of the move. Also please provide your new address information to check feasibility on availability of fibre at your new address.

Please note. We would then need one month’s written calendar notice on that current fibre contract for cancellation to accounts@infraplex.net.

Our sales team will then provide you with a new contract for your new address is fibre is available.

*This remains within the guidelines of the FICA act, as a new contract is required for different addresses.

Company Details

Registration Number // 2014/09/0397

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